Frequently Asked Questions

  • Do you have minimum contract requirements?

    No, Heavy Security has no minimum contract terms. We offer flexible hourly, short-term event, or long-term contract options to meet your specific needs.

  • Are your guards locally hired?

    Yes, we hire locally so every guard is familiar with Houston's neighborhoods and commercial zones. This local expertise enhances security effectiveness in our service areas.

  • What's your most requested service?

    Unarmed security guard services are our most requested. These guards provide visible deterrence, access control, and customer service support for offices, retail, and residential properties.

  • How long has Heavy Security been operating?

    Heavy Security has been in the security industry for 8 years. We've grown from a small local operation into one of Houston's most trusted security companies.

  • Do your guards pass state exams?

    Yes, all our guards are licensed and insured under Texas law. They must pass the Texas security licensing exam and complete comprehensive state-approved training before assignment.

  • Can you provide patrol by golf cart?

    Yes, we offer mobile patrol security by vehicle, foot, or golf cart. This flexibility allows us to effectively monitor large properties like business parks and residential communities.

  • Do you serve areas outside Houston?

    Yes, we serve Houston, Pasadena, Sugar Land, The Woodlands, Pearland, and Conroe. Our local teams are familiar with routes throughout these service areas.

  • Do you offer real-time incident reporting?

    Yes, our patrol services include real-time incident reporting. This feature helps property managers stay informed of security events as they occur on their premises.

  • Can guards work both visibly and undercover?

    Yes, for loss prevention services, our guards can work visibly or undercover depending on your needs. This flexibility helps protect retail and commercial stores from theft.

  • Do you monitor existing CCTV systems?

    Yes, we provide 24/7 monitoring for clients' existing CCTV systems. Note: Heavy Security does not install systems, but we monitor client-installed cameras for suspicious activity.

  • Do you use direct or subcontracted guards?

    We offer both direct and subcontracted staffing options. Quality assurance and oversight ensure consistency across all assignments regardless of staffing method used.

  • What industries do you typically serve?

    We serve a good balance of many different industries including retail, construction, logistics, hospitality, residential, finance, government, and manufacturing across the Houston metro area.